FAQ
Welcome to our FAQ page! Here, we aim to address any questions you may have about our delightful Cachitos. Whether you’re curious about the ingredients, preparation, or delivery process, we’ve got you covered. Scroll through the frequently asked questions to find all the information you need for a seamless and enjoyable experience with our Cachitos.
How can I be sure that my order was received?
Once you have completed your purchase, an order confirmation email will be sent to the email you provided.
How many days will it take to receive my order?
We use DHL's next-day delivery service (Door to Door), so you can expect your order to arrive the day after it’s shipped. Please note, that this service is available Monday to Friday only. Orders placed over the weekend will be shipped on Monday
If you have any doubts, please contact us before placing an order. We will be happy to help you.
Is weekend delivery available for my order?
At the moment, our standard delivery only works on weekdays, but we're on a quest to find the best way to get our Cachitos to you on the weekend. Stay tuned—we're determined to make it happen!
How can I track my order?
Once DHL has your parcel, you'll get a shipping confirmation email with a tracking number and a link to track your package easily.
Can I cancel an order?
Once an order is placed, it cannot be cancelled as our system processes orders promptly. We recommend reviewing your order carefully before confirming the purchase.
Can I return an order?
Due to the nature of our food products, we do not accept returns. We encourage you to carefully review your order before confirming the purchase.
Can I order your Cachitos if I have a food allergy, or is it not recommended for individuals with allergies?
We do not recommend ordering our Cachitos if you have a food allergy. If you have any questions about our ingredients, please contact us.
Do the Cachitos come cooked upon delivery, or is cooking required after receiving them?
Yes, indeed! The Cachitos are delivered fully baked and chilled. To enjoy them, all you need to do is follow all these instructions: Cachitos Heat-Up How -To.
Quick Heating Instructions:
Bake in a preheated oven to 150°C. Place your Cachitos on a baking tray/sheet in the center of the oven for about 12-15 mins and rest for 1-2 minutes.
Do Cachitos have gluten-free options?
Cachito contains gluten. Therefore, our breads are not gluten-free. If you want to know more information, please contact us.
Are there vegan and vegetarian options available?
Cachitos and Pan de Jamón are not vegan. They are made with ingredients like wheat flour, and butter, and contain ham or cheese as fillings, all of which are not considered vegan. For the vegetarian option, we have available our Spinach and soft cheese Cachito, please click here.
Are your cachitos freezer-friendly?
Yes, our cachitos are freezable! You can store your Cachitos in a freezer to extend their life without sacrificing their delicious taste and texture.